Frequently Asked Questions
Orders & Purchases
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal for your convenience.
Is it safe to purchase from your website?
Is it safe to purchase from your website?
Yes! Purchasing from our website is completely safe.
- We use secure payment processing to protect your credit card and personal information.
- Your data is handled with the highest standards of security and privacy.
- We do not store your payment information on our servers.
You can shop with confidence knowing that your order and payment are protected.
How do I cancel an order?
How do I cancel an order?
How can I track my order?
How can I track my order?
To track your order:
- After your order is shipped, you will receive an email with tracking information.
- Use the tracking number provided to check your shipment’s progress on the carrier’s website (e.g., UPS, EMS, DHL, FedEx, or China Post).
- You can also contact our customer service team at any time for updates or assistance with tracking.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
What items are eligible for return?
What items are eligible for return?
To be eligible, your lighting fixture must:
- Be unused and in the same condition as when you received it.
- Include all items in the original packaging.
- Include the receipt or proof of purchase.
Items returned within 30 days are eligible for a refund via the original payment method.
What if my item is damaged, defective, or incorrect?
What if my item is damaged, defective, or incorrect?
- Inspect your order upon receipt.
- Contact us within 7 days if the item is damaged, defective, or incorrect.
- Photos or videos are required to assess the issue.
- If a return is needed, you are responsible for return shipping costs.
- We will replace the fixture free of charge as long as we receive clear photos/videos of the defect.
What if I never received my package?
What if I never received my package?
- If your package has not arrived within 60 business days, you may request a full refund via email.
- OHO is not responsible for packages sent to an incorrect address provided by the customer.
- If you request reshipment due to an incorrect address, shipping fees are not covered.
Shipping & Tracking
Do you offer free shipping?
Do you offer free shipping?
Yes! We provide free standard shipping on all orders. Just select the designated free shipping option at checkout. If prompted to pay for shipping, your address may not qualify for our free shipping offer.
What is standard shipping?
What is standard shipping?
Our standard shipping uses ocean freight + local UPS delivery. It typically takes 3–5 weeks for door-to-door delivery. No extra fees are required for standard shipping.
What is express shipping?
What is express shipping?
For faster delivery, we offer express shipping using China Post Airline, EMS, UPS, FedEx, or DHL. Express shipping usually takes 2–3 weeks.
How much does expedited shipping cost?
How much does expedited shipping cost?
Expedited shipping rates depend on your chosen shipping method, package weight, dimensions, and destination. The exact cost will be displayed at checkout.